Support ticket

Open a Nuclear Networks support ticket

Use this form for existing managed support, recent install follow-up, UniFi Wi-Fi issues, network outages, device problems, and change requests.

What to include

Help us route the issue quickly

Include your account number if you have one, the affected location, what changed recently, and whether the issue affects payment, phones, cameras, staff Wi-Fi, or guest Wi-Fi.

Account Number Company name

Contact name * Email *

Phone Location

Affected service * Priority *

What happened? *

For emergencies, include the affected business system and location.

Support priorities

Network support is triaged by business impact

Standard support plans are not unlimited help desk. Included support time is listed in the selected plan. Additional work is billed hourly unless quoted as a project.

Priority	Meaning	Typical handling
Urgent	Whole network, POS, phones, cameras, or major business function down	Highest priority, emergency rates may apply
High	Multiple users, important area, or important device group affected	Priority scheduling
Normal	Single device, weak coverage area, printer issue, minor network change	Remote-first, scheduled as available
Planned change	New VLAN, SSID, guest password, POS device, camera, printer, or policy update	Scheduled change window

Need a plan with included remote support time and priority scheduling?

View managed network support